Misplaced Passion

Have you ever been yelled at by someone and their energy was just over the top? Or perhaps you got in someone’s way while driving and they lay on the horn so loud that it is just a bit unreasonable? How about, have you ever seen someone go off at a restaurant or at a […]

Ending a Client Relationship

All of us at some point or another become friends with our best clients. Spending time with clients on the phone, in person, in meetings, conference calls, out to lunch, dinner, conferences, or wherever our jobs take us, offers us time to get personal with our clients. We find out about their families, their kids, […]

Conquering The Master of Ceremonies Role

Conferences can be long and drawn out. They can also be overwhelming because of the amount of information that is presented in such a short time. At conventions where industry experts present, the presentations are highly professional, packed with rich information, research and show hard core results. Most of the speakers use PowerPoint, with video […]

Grandma Gracie

Yesterday I spent the afternoon with a friend of mine Giovanni Livera. He’s a creative genius who actually has more energy that me.. and together we could probably talk for hours and hours and solve all of the world’s problems.
After I’m with someone like Gio, I can write about 15 articles in seconds. The topics […]

Unbeatable Disney Customer Service Made us Fans for Life

We are coming off of spring break in Florida and finally relaxing after a 3 day Disney vacation. We visited the Magic Kingdom, Epcot and Animal Kingdom. These past 2 weeks are traditionally the busiest of the whole year, because of the amount of people who come because of spring break.
I can attest to […]

Have Hard Times Hardened You or Helped You?

Yesterday we spent the day at the Beach at a resort in the Daytona Beach area. I went to the desk in the morning and asked if they could let me borrow an old hat from lost and found. I shared with them that I had so many upcoming medical expenses for my son, that […]

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